Career Opportunity • Client Success

Solve Problems.
Support Businesses.

Join our Client Success team and help businesses with website updates, hosting support, email setup, DNS questions, SEO basics, and reputation-management needs.

Free Strategy Session Our Services Pricing Estimate

Human-First Support

Help clients feel confident online.

Our Client Success team does more than close tickets. You help clients understand their website, hosting, email, search visibility, and reputation tools so their online presence continues working the way it should.

Technical Troubleshooting

Website Update Support

Domain & DNS Help

Client Education

Growth Paths

Learn the business by helping clients succeed.

Strong team members may grow into project coordination, technical support, SEO support, account management, or leadership roles.

Career Path

Associate → Specialist → Lead

Tools of the Trade

Practical tools.
Clear support.

We use modern systems to help clients quickly, document work clearly, and resolve issues without unnecessary friction.

Helpful prior experience

Experience with website platforms, CRM systems, Cloudflare, GoDaddy, DNS, business email, or ticketing systems is a strong advantage.

Your Daily Flow

01. Triage Assess incoming needs

02. Diagnose Identify root causes

03. Resolve Implement the fix

04. Confirm Make sure the client is set

Ticketing Email Brilliance One Video Calls

Candidate FAQ

Support Candidate FAQ

What are the working hours for this role?

We typically operate during Central Time business hours. Some flexibility may be available depending on role needs, client coverage, and performance.

Do I need a technical degree?

No. We value logic, patience, communication, and the ability to learn quickly. Experience with websites, domains, DNS, hosting, email, or customer support is helpful.

Is this a phone-based or chat-based role?

The role may include email, ticketing, chat, and scheduled calls depending on the client need and the complexity of the issue.

Ready to Help?

Tell us why you enjoy solving problems.

Send your resume and a brief note about your experience helping people, troubleshooting issues, or supporting business technology.

careers@fawkesdm.com

Solve Problems. Support Businesses.