Replying to Reviews
There are three ways to reply to reviews. We're going to cover the worst to the best way. I encourage you to read all as I explain why the bad ones are awful and hurting your business growth.
Reviews work best without dinosaurs
A few years ago, when we started working with marketing companies, we talked to them about tactics and what the best items to do were when it came to helping businesses grow and be found online without spending tons of money on paid ads. Most of these companies worked with medium-sized businesses while we focus on small business. This brought in a ton of different ideas and topics that helped all of our businesses grow. One highly talked about topic was review and reputation management for companies. The marketing companies we talked to were going “old school” (e.g. postcards, flyers, or letters) as they had specific business reasons and we were moving to the electronic frontier for our small business customers. Both methods are valid and I can say the marketing companies we work with in Illinois and here in Indiana are now all digital for several reasons but it did take them, and their customers, to realize the old school method was making them look like dinosaurs. I am going to look at three ways old-school marketing companies are (or were) doing review management and why it is hurting your business model if you are doing so.