Career Opportunity • Client Success

Solve Problems.
Empower Growth.

Join our front-line team. We're looking for patient, tech-savvy advocates to help small businesses master their digital presence and overcome technical hurdles.

Free Strategy Session Call 256-258-8593 Pricing Estimate

Human-First Support.

Our Customer Service team doesn't just "close tickets." You are a strategic partner for our clients, helping them navigate the Brilliance One Engine and ensuring their marketing tools are always working at peak performance.

Core Responsibilities

Technical Troubleshooting
Platform Onboarding
Domain & DNS Management
Feature Education

Growth Paths

Support is the ultimate training ground. Many of our Customer Service leads transition into Project Management or Technical Leadership roles.

Career Path

Associate → Specialist → Lead

Tools of
the Trade.

We equip you with a modern stack to ensure you can provide rapid, accurate answers without the friction of legacy systems.

Note: Previous experience with CRM systems (GoHighLevel, HubSpot) or Domain registrars (Cloudflare, GoDaddy) is a major plus.

Your Daily Flow

01. Triage

Assess incoming needs

02. Diagnose

Identify root causes

03. Resolve

Implement the fix

04. Close

Confirm client success

Zendesk Slack Brilliance One Zoom

Support Candidate FAQ

What are the working hours for this role?
We typically operate on Standard Central Time (CST) business hours. However, as a remote-first company, we offer flexible scheduling options for high-performers.
Do I need a technical degree?
No. We value logic, empathy, and the ability to learn quickly over formal degrees. If you can explain complex ideas simply and aren't afraid of technical settings, you'll fit right in.
Is this a phone-based or chat-based role?
It is a hybrid. We use an omnichannel approach including live chat, email ticketing, and scheduled Zoom support calls for more complex migrations or training sessions.

Ready to Help?

Send your resume and a brief note about why you love helping people solve problems.

careers@fawkesdm.com