Configure Microsoft Exchange ActiveSync for the Apple iPhone

 Created Date: 11/20/2014 12:00:00 AM |  User Level: Regular User |  Views: 4,917

To set up your iPhone to access Exchange ActiveSync, follow these steps:

  1. On your iPhone's home screen, tap Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Microsoft Exchange.
  5. Complete the following required fields:
    • Email (your full email address)
    • Domain name
    • Username (with
    • Password
    • Description (Optional)
  6. Tap Next.
  7. After a moment, the iPhone will ask for the server information. This is the URL to your webmail. For example,
    NOTE: Do not include http:// when entering the server information.
  8. Tap Next.
  9. If your webmail does not support SSL, the following message will display: "Exchange account verification failed."
    • Tap Next and then tap Save. Complete step 10 of these setup instructions.
    • After step 10, edit the account you just added.
    • Tap Account Info.
  10. Change "Use SSL" to "Off."
  11. The iPhone will display a list of collaboration items to sync with Exchange ActiveSync. Choose from the list and tap Done to initiate the first sync.

Additional Information

Question: How do you set the "Display Name" (from) to show the name instead of the email address on iPhone?
This is a limitation of how Exchange ActiveSync is implemented in iOS. By default, iOS takes the email address and uses that. There's no way to modify it presently so that a friendlier display name shows on an iOS device.