SmarterMail allows users to mark incoming emails for follow up. This is very useful for users who wish to quickly sort out the messages that require a response or other action from those that may not require such urgency.
Follow these steps to flag a message for follow-up:
NOTE: Alternatively, users can locate the desired message in the content pane and click the flag icon on the far right of the message header to mark a message for follow-up.
The flag will turn red, indicating the message is marked for follow-up, and the message will also appear in the follow-up view, providing easy access to all messages that require further action.
Follow these steps to view all messages that are flagged for follow-up:
Choose from the Knowledge Base category to view the available articles.